1. To which countries do we deliver goods?

We deliver products throughout Europe and many other countries. The entire list of countries is shown to buyers when ordering. You can find out more by contacting our online consultants or our sales.

2. Is delivery legal in these countries?

Yes. We only deliver products to countries where they are completely legal. First of all, this is done for the safety of our customers. So be sure to find out your national policy before buying nicotine bags, if you are not sure you can consult our sales.

3. How long does it take to deliver goods?

Usually, it takes about a week to do samples, except for remote areas shipping generally 7-14 working days, remote areas take a little longer, depending on the specific shipping address.

4. How will my order ship?

Shipping methods may vary according to addresses:

Currently, we are using DHL, UPS, China Postage, etc.

5. What should I do if my package is damaged?

In addition to the outer packaging, your items are equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending a message within 48 hours of receiving the product, and our customer service will reply to your email within 24hrs. We will continuously improve customer purchasing experience and will try our best not to let this happen.

6. Do I need to pay the import tariff by myself?

Usually, we send the courier with DDP, but if the customer requests to clear customs himself we are allowed to do so. 

7. Will I receive a tracking number for my order?

Once your order has been shipped, you will receive a delivery confirmation including your order’s tracking number, which you can also view in the Order History of your customer account.

8. Can I use my forwarder?

We are EXW. It would be great if you have your freight forwarder. If not, don’t worry. We have long-term cooperative logistics companies to solve transportation problems for you.

9. What payment methods are supported?

We support payment by PayPal and TT

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